Shipping & Returns

SHIPPING INFORMATION

We believe in fast and safe shipping, to make your online experience a pleasant one. Firstly, some generic shipping conditions:

All orders will be dispatched within 1-3 working days of order receipt
Shipping times on orders range from 7-22 business days
In rare circumstances order processing may take a few days longer due to high demand
Orders placed on weekends or public holidays, will not begin processing until the next working day
All orders Returned To Sender due to not being claimed, or for incorrect addresses, re-delivery charges may be applicable
Delivery time is an estimate only and Kustora is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery

WORLDWIDE FREE SHIPPING

Free Shipping is available for all orders worldwide. Shipping times may vary depending on location. These shipping times can also increase during times of high demand.

Priority Processing entails your order jumping the processing queue alongside all other priority processing packages.

Priority Processing + Package Insurance entails the same benefits as the Priority Processing option however your package is also granted with 100% insurance. This covers any damage costs or lost packages.

COVID-19 DELAYS

There are currently 1-2 day delays in processing times
Shipping times can not be accurately predicted due to the constantly changing performance of shipping carriers. Some of our packages are experiencing no delays, whilst others are experiencing extreme 20-30 day delays.
To receive a rough estimate of how long your item will be in transit, please contact info@kustora.com

TAXES & DUTIES

Kustora shall not be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, rest with the customer.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

RETURNS POLICY

We believe in a fair and open returns policy, as we understand online shopping can be convenient and we want to make it easy.

Returns for refund are accepted on merchandise within 14 days of receiving your order.

To return items they must be in their original condition - unused, unwashed and with all tags attached and associated packaging in original condition.

REQUESTING AN EASY RETURN

Please head to contact us to commence your return request. We will take care of all the steps required for complete your return.

CONDITIONS FOR RETURN

Return postage will be at the buyers expense unless the items received are eligible for 'Faulty Refund'. In this case, Kustora will incur postage.

The return will be accepted where:

A return request is submitted to our contact us page within 14 days of receiving your order
Original proof of purchase packed with the item
The items are in original condition and not worn, damaged, stained or washed
All original packaging, tags and labels are fully intact

We recommend a tracked registered postal services, as we do not consider the goods 'Returned' until they have been safely received. Kustora is not liable for loss or damage of goods in transit.

FAULTY REFUNDS

You are eligible for a full refund, within 14 days, including return shipping upon confirmation of garments being faulty. What defines faulty?

Manufacturing faults
Delivered items differ from ordered items
Damage causing product to not fulfil its purpose

All fault confirmation are based on Kustora's assessment once returned. Return shipping costs can be refunded for up to $10 for domestic shipping and $20 for international shipping.

Please ensure to carefully follow label instructions, as failing to do so could result in damage to the items which is not covered by our Returns Policy.